Health

Why won’t Amex or BA give us our £1,350 flight refund?


Final year I booked two to start with-course flights with British Airways to Boston for our honeymoon utilizing saved-up Avios factors, shelling out the further £1,350 because of in taxes with my American Convey card.

Even so, the flight situations were modified and we had to terminate. The trouble is my refund has received shed.

BA says it refunded the total to my credit card, but American Specific insists it was returned to the airline for the reason that my card experienced expired. Having said that, it will not present proof of this transaction, which BA states it demands.

I’m now in the absurd position where by BA states it has refunded the income, but American Categorical claims it hasn’t obtained it, and no a single will get obligation inspite of weekly calls to equally. Beyond calling the law enforcement, you are my previous vacation resort.

It has been practically 6 months and each firms are refusing to do anything, leaving me hugely out of pocket.

OR, London

Receiving your dollars back again for this journey has been a nightmare.

American Convey says that since your account experienced been closed for some time, when it acquired your refund from BA, it returned it to the airline so it could offer with you straight.

This may possibly well have transpired, but you have been unable to go ahead as BA explained to you that, even if a card has expired, ordinarily refunds are issued to the account holder, by means of the financial institution or credit score card enterprise, which then passes them on to the client.

It preferred American Express to supply proof the money had been returned before issuing a further refund (which it would not do). This left you being bounced back and forth amongst the two for months.

American Express says all its processes had been adopted correctly, but it acknowledges you have had a disheartening encounter and waited a extended time for your income. As a gesture of goodwill, it has despatched you a cheque for the comprehensive sum.

You are happy to get your funds back again, but are not happy about the treatment method you have gained and are having this issue to the Fiscal Ombudsman Provider.

We welcome letters but can’t answer independently. Electronic mail us at buyer.champions@theguardian.com or generate to Customer Champions, Income, the Guardian, 90 York Way, London N1 9GU. You should involve a daytime cell phone range. Submission and publication of all letters is subject matter to our terms and conditions

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